Refund policy
If you are dissatisfied with your purchase, please send us an email within 3 days of receiving of your order.
Your item must be unused and in the same condition you received it in, including original packaging.
Once your return is reviewed and inspected we will notify you via email of the approval or rejection status of your request. If you are approved, your refund will be processed via your original form of payment. Please allow up to 14 business days processing time.
This does not pertain to any items left neglected by the customer causing spoilage.
Sale items are non refundable
EXCHANGE
We will only replace items that are defective or damaged. An even exchange will be processed and the same item will be shipped to you within 3-5 business days of notice. Please send us an email at: serenitygoldorganics@gmail.com